Customer Success Engineer

As a Customer Success Engineer at Mind Circuit, you’ll work closely with our partners and clients to ensure successful integration of aggregator services, ZK-verified functionalities, and PoA node operations. You’ll provide hands-on support, share best practices, and act as a liaison between external stakeholders and our internal engineering teams.

Department
Customer Support
Location
Austin, TX
Position
Full Time
Job Listed On
January 24, 2025

• Responsibilities

• Guide new clients through installation, configuration, and optimization of Mind Circuit nodes.

• Offer technical expertise on aggregator endpoints, AI-based compliance checks, and ZK-proof capabilities.

• Conduct demos, training sessions, and Q&A forums to help users make the most of Mind Circuit’s features.

• Collaborate with internal developers to relay customer feedback and propose product enhancements.

• Create and maintain user-facing documentation, tutorials, and troubleshooting guides.

• Qualifications

• Some background in technical support, solutions engineering, or a similar client-focused role.

• Basic understanding of blockchain technologies, distributed systems, or cryptographic frameworks.

• Ability to explain complex technical concepts clearly to both technical and non-technical audiences.

• Strong problem-solving and interpersonal skills, with an aptitude for handling multiple client requests.

• Experience with helpdesk software, issue tracking, or knowledge base tools is a plus.

‍

Job Application

Use this Form to Apply for the Job

By Applying for this job, you agree to with our Privacy Policy.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Join the fastest intelligent layer - Build with Mind Circuit.

Join the fastest intelligent layer - Build with Mind Circuit.

Join us on Telegram